Technical support
Support that’s proactive, precise, and built for resilience
Our expert support team prevents issues before they happen. With advanced monitoring, rapid troubleshooting, and experienced specialists on call, we keep your systems secure, optimised, and running flawlessly — ensuring uninterrupted performance and total reliability.
Keeping your systems secure, stable, and always online
Your digital infrastructure needs more than just occasional fixes — it needs expert, ongoing support. Our technical team proactively monitors, maintains, and optimises your systems, preventing issues before they impact your business.
Whether it’s troubleshooting, security updates, or seamless API integrations, we provide enterprise-grade reliability and uninterrupted performance.
Reliable support when you need it
Get access to our dedicated support team and ticket portal — from technical troubleshooting to performance upgrades and functionality requests, we’re always ready to help.
Secure and up-to-date
We carry out regular project and server updates to keep your site protected, secure and running on the latest, most stable versions — every month.
Backups and monitoring that protect your peace of mind
With daily database backups, weekly site backups, and monthly availability reports, you can restore fast and stay fully informed on your site’s health.

Matt Britton
A new website and digital marketing solution that wiped the floor with the competition
- Ecommerce
- Paid Digital Marketing
- Technical Support
- UX/UI Design
- Website Development

Lisney
One of Ireland’s leading residential real estate agencies with offices throughout Dublin and Cork
- Consultancy
- Digital Audit
- Technical Support
- UX/UI Design
- Website Development

European Environment Agency
An innovative solution for transforming communication
- Cloud based Software Development
- Consultancy
- Cybersecurity
- Technical Support
- UX/UI Design
- Website Development

The AA Dealer Networks
A fully bespoke online application for used car dealers to show they have been certified by the AA.
- App Development
- Cloud based Software Development
- Technical Support
- UX/UI Design
- Website Development

SVP
A platform with purpose — powering compassion at scale
- Consultancy
- Content Migration
- Digital Audit
- Hosting
- Technical Support
- UX/UI Design
- Website Development
The Matrix technical support process
From day one, we put systems in place that prevent problems before they start and keep your business online without disruption.
Always on, always accountable — your support team
Norman Madden
Account Manager
Roopchand Bharamgouda
Support Developer
Lubos Johanides
Lead Support Developer
Jakub Zalewski
Senior Support Developer
What our clients are saying about us:
Explore our blog
A curated collection of design-focused articles — for a deeper dive.
FAQs
Our support covers bug fixes, plugin and CMS updates, server monitoring, backup management, minor content changes, and feature tweaks. We also review performance regularly to prevent issues and ensure your site stays secure, fast and fully functional.
You can submit requests via our dedicated support portal, email or phone. Each ticket is logged, prioritised, and handled by our in-house team — with transparent tracking, fast turnaround, and regular updates on resolution progress.
Yes. We troubleshoot third-party tools like CRMs, booking engines, and marketing platforms. Whether it’s a broken API or malfunctioning plugin, we help resolve conflicts between your systems and keep everything working together smoothly.
Yes. We offer emergency support for critical issues outside of standard hours — including site outages, broken checkouts, and security incidents. Our escalation protocols ensure urgent issues are addressed quickly and with minimal disruption.
We provide 24/7 uptime monitoring, performance tracking, and layered backups — including daily database backups and weekly site snapshots. In case of a failure, we can restore your site quickly and minimise downtime or data loss.