What we do

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Technical support

Support that’s proactive, precise, and built for resilience

Our expert support team prevents issues before they happen. With advanced monitoring, rapid troubleshooting, and experienced specialists on call, we keep your systems secure, optimised, and running flawlessly — ensuring uninterrupted performance and total reliability.

Keeping your systems secure, stable, and always online

Your digital infrastructure needs more than just occasional fixes — it needs expert, ongoing support. Our technical team proactively monitors, maintains, and optimises your systems, preventing issues before they impact your business.

Whether it’s troubleshooting, security updates, or seamless API integrations, we provide enterprise-grade reliability and uninterrupted performance.

Reliable support when you need it

Get access to our dedicated support team and ticket portal — from technical troubleshooting to performance upgrades and functionality requests, we’re always ready to help.

Secure and up-to-date

We carry out regular project and server updates to keep your site protected, secure and running on the latest, most stable versions — every month.

Backups and monitoring that protect your peace of mind

With daily database backups, weekly site backups, and monthly availability reports, you can restore fast and stay fully informed on your site’s health.

24/7/
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coverage - always on, across time zones
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Matt Britton

Matt Britton

A new website and digital marketing solution that wiped the floor with the competition

  • Ecommerce
  • Paid Digital Marketing
  • Technical Support
  • UX/UI Design
  • Website Development
See more
Lisney - Dublin Panorama

Lisney

One of Ireland’s leading residential real estate agencies with offices throughout Dublin and Cork

  • Consultancy
  • Digital Audit
  • Technical Support
  • UX/UI Design
  • Website Development
See more
Countryside with turbines on hilltops

European Environment Agency

An innovative solution for transforming communication

  • Cloud based Software Development
  • Consultancy
  • Cybersecurity
  • Technical Support
  • UX/UI Design
  • Website Development
See more
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The AA Dealer Networks

A fully bespoke online application for used car dealers to show they have been certified by the AA.

  • App Development
  • Cloud based Software Development
  • Technical Support
  • UX/UI Design
  • Website Development
See more
Parent kissing child goodnight

SVP

A platform with purpose — powering compassion at scale

  • Consultancy
  • Content Migration
  • Digital Audit
  • Hosting
  • Technical Support
  • UX/UI Design
  • Website Development
See more
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The Matrix technical support process

From day one, we put systems in place that prevent problems before they start and keep your business online without disruption.

Map your setup and lock in the details
We assess your platform, hosting, and codebase — capturing every essential detail so we can respond quickly and accurately when support is needed.
Deploy advanced monitoring and backups
We implement real-time monitoring and automated backup systems, with continuous performance tracking and secure backups to support rapid recovery if needed.
Patch, update and bulletproof your system
We run full updates across your site and server — closing security gaps, boosting performance, and setting a solid foundation fo
Track live data and fix issues before they escalate
We monitor uptime, speed and health 24/7 — detecting issues early and acting fast to keep everything running smoothly.
Resolve tickets fast through our support portal
Raise a request, and we react with precision. From critical fixes to feature tweaks, our expert team moves quickly and keeps you in the loop.

Always on, always accountable — your support team

Norman Madden

Norman Madden

Account Manager

Roopchand Bharamgouda

Roopchand Bharamgouda

Support Developer

Lubos Johanides

Lubos Johanides

Lead Support Developer

Jakub Zalewski

Jakub Zalewski

Senior Support Developer

What our clients are saying about us:

Matrix Internet have brought their creative and technical skills to the fore with the development and maintenance of our app and website. They have been a flexible, reliable and dedicated partner since we first got on board and would highly recommend their services to other SaaS platforms.
Rob Kearns
Head of Growth
GoCar
The Matrix Internet team delivered a website that not only looks amazing but also performs flawlessly. They understood our needs and went above and beyond to ensure it was launched on time and within budget. Feedback from our internal teams and donors has been overwhelmingly positive!
Linda O'Connell
Head of Digital Marketing & Communications
SVP
The team in Matrix built our new E-comms platform. From the beginning, they took the time to understand our brand and scope out what we wanted to achieve, at all times revising and refining what would be our final result. Our new website has made a huge difference not only…
Sandra O’Casey
Director
OFF BEAT DONUT CO.
Working closely with Matrix, we were able to bring a platform tailored to support, inform and educate the many different audiences we have at Jigsaw. Continuously looking at the most effective ways to develop strong user journeys, we found Matrix to be extremely responsive during the duration of the project…
Naoise Kavanagh
Digital Programme Manager
JIGSAW
“When I took on the marketing role with ReproMed I had to hit the ground running and work with a trusted partner who would treat our business as theirs.  I knew I could trust Matrix. They provide a full service from digital marketing and social media expertise right through to…
Brian Cashman
Marketing Director at ReproMed Group
Repromed
Matrix listened carefully, challenged assumptions, and worked seamlessly with our leadership team to develop a results-driven digital marketing strategy. Their technical expertise in digital frameworks was notable - they didn’t just improve the look and feel of our online presence; they made our value proposition easier to understand and much…
Colm Brady
CEO
Rental Matics
Before launching into the Avoca website redesign project, we researched several creative web design & digital marketing companies. From the start, Matrix Internet stood out from the rest. After receiving outstanding recommendations and positive feedback from some of their clients, it became clear that Matrix was the right choice. Through…
Melanie Brown
Online Content Manager
Avoca

Explore our blog

A curated collection of design-focused articles — for a deeper dive.

Squeeze more value with recycled content

Squeeze more value with recycled content

Why you may not need more content, just better use of recycled content. When content feels thin, the instinct is to create more. New blogs.

How to write a content brief that saves endless rewrites

How to write a content brief that saves endless rewrites

Most painful content projects start with a vague brief. Someone sends a short email asking for “a quick blog on sustainability” or “updated copy for the services page”.

Stop content chaos with a simple style guide

Stop content chaos with a simple style guide

Open your inbox, your website and your LinkedIn feed. If they look and sound like three different organisations, you have a content problem, not a copywriter problem.

Too many cloud apps, not enough focus

Too many cloud apps, not enough focus

Most organisations in Ireland and across Europe are already using at least one cloud app. For many SMEs, that might mean accounting in the cloud.

What are the real costs of using a cloud app compared to traditional software?

What are the real costs of using a cloud app compared to traditional software?

Cloud apps change more than licence costs; they reshape security, maintenance, collaboration and scalability. This piece compares cloud and traditional software so you can choose tools that support sustainable growth.

What is a Cloud App and how can it improve the way your business operates?

What is a Cloud App and how can it improve the way your business operates?

What does a brand design include? A complete guide for SMEs in 2026

What does a brand design include? A complete guide for SMEs in 2026

Brand design is now a strategic tool for SMEs, shaping how organisations communicate, build trust and stand out across digital platforms, partnerships and EU-funded projects.

Logo design trends for 2026: What SMEs should expect from the future of brand identity

Logo design trends for 2026: What SMEs should expect from the future of brand identity

Logo design in 2026 is becoming more human, adaptable and system-based. This article explores key trends helping Irish and European SMEs build flexible, trustworthy identities that perform across digital platforms.

What is the secret of a memorable logo? How Matrix’s brand design sets you apart

What is the secret of a memorable logo? How Matrix’s brand design sets you apart

Combining analytics and user testing: A smarter approach to measuring mobile app performance

Combining analytics and user testing: A smarter approach to measuring mobile app performance

Mobile app performance needs more than metrics alone. This article explains how combining analytics with user testing helps organisations understand real behaviour, identify friction and prioritise improvements with the greatest impact.

How we bring an app from first idea to successful launch

How we bring an app from first idea to successful launch

Girl using an app

What is a progressive Web App, and why is it a game-changer for you?

Map

Shared mobility takes centre stage in Climate Action Week

Ireland’s population is generally in agreement about perhaps only one thing – the cost of living is getting ridiculously, even dangerously, expensive. Housing and car ownership are becoming ever more outrageous, but at least car ownership is optional in cities. Car share services are getting more popular as people realise that pay as you go […]

Is Your Website Mobile-Optimized?

Is Your Website Mobile-Optimized?

 Here’s What You Need to Know in 2024 As mobile usage continues to dominate internet traffic, ensuring your website is fully optimized for mobile devices is no longer optional — it’s a necessity. But mobile optimization goes beyond just making your site responsive. Techniques like improving page speed, enhancing user experience, and, in some cases, […]

How Matrix Internet Turns Complex Business Challenges Into Smart Digital Solutions

How Matrix Internet Turns Complex Business Challenges Into Smart Digital Solutions

In today’s digital landscape, businesses face mounting challenges—from disconnected systems and inefficient workflows to legacy software that just can’t keep up. At Matrix Internet, we don’t just build websites or apps—we engineer intelligent, customised solutions that solve real business problems. Whether you’re struggling with manual processes, scaling issues, or siloed data, here’s how Matrix Internet […]

Digital Healthcheck

Why does your business need a Matrix Internet Digital Healthcheck?

Being present online is not an option anymore: it’s an obligation. This can be done through a website, on the most popular social media platforms, a blog with constant updates or even a mobile application. But more than merely setting up a landing page and a Facebook profile, your brand needs to convey your story, […]

Don’t Let Your Website Look Derelict

Don’t Let Your Website Look Derelict

We’ve all encountered a house at some point where you can’t tell if anyone lives there or not. It isn’t quite derelict, but there aren’t any signs of life either. The same problem can befall internet real estate. A website that looks old and hasn’t moved on with the times, won’t drive sales. The Internet […]

Does your website include a photo of you and your team?

Does your website include a photo of you and your team?

The Power of Including Team Photos Take a moment and think about it. If you read that and felt a twinge of discomfort—like, “Ugh, I really don’t want my face on there, it won’t help sales, what if people make fun of me?”—it’s okay to breathe. If you’re a small business owner or sole proprietor, […]

The Importance Of A Brochure Website

The Importance Of A Brochure Website

Why Your Business Needs a Brochure Website Even If You Aren’t Selling Online In today’s digital age, having a website for your business is more essential than ever, even if you’re not selling products or services directly online. You may be wondering, “If I’m already marketing on social media, why do I need a website?” […]

How Cloud Storage Expands Your Horizons

How Cloud Storage Expands Your Horizons

Unlocking the Potential of Cloud Storage for Small Businesses Many small business owners assume that cloud storage is only for massive corporations with global teams or digital nomads working from exotic locations. While it’s essential for those groups, cloud storage offers significant benefits to small businesses as well. Whether your business operates online or has […]

Android O Is on the Way!

Android O Is on the Way!

A Game-Changer for Mobile Marketing and UX Later this year, Android users will be treated to a new and powerful operating system—Android O. Expected to launch in late summer, likely around August or September, this update brings a host of exciting features that will have a big impact on both user experience (UX) and how […]

Is Your Brand Image Working?

Is Your Brand Image Working?

Evaluating Your Brand Image: Is It Helping or Hurting Your Business? Are your sales meeting expectations? Is your customer base growing steadily? If so, that’s fantastic—you’re on the right track. But if your sales aren’t where they need to be, something might be off. If you’re confident that your product or service is high quality […]

Could a Custom App Solve Your Problem?

Could a Custom App Solve Your Problem?

Streamline Your Business with Tailored Software Solutions Are inefficient processes or manual tasks slowing your business down? If off-the-shelf software doesn’t meet your needs, a custom app tailored to your specific challenges could be the solution you’ve been searching for. At Matrix Internet, we specialize in creating custom software and applications for businesses of all […]

Mobile Payment Technology Is Changing the World

Mobile Payment Technology Is Changing the World

The Rise of Mobile Payment Technology Did you know that over 80% of Irish consumers now manage their finances digitally? Mobile payment technology has revolutionized how we handle transactions, offering convenience, security, and accessibility. From empowering rural families in Africa and Asia to reshaping consumer habits in Ireland, this technology is transforming lives and businesses […]

5 Ways Small Businesses Can Grow Their Twitter Following

5 Ways Small Businesses Can Grow Their Twitter Following

Large established companies can accumulate a massive amount of followers on Twitter in no time, it’s nowhere near that simple for small businesses, however. It can seem near impossible to attract followers when the world doesn’t know you exist. Twitter is a huge network and it does take a lot of effort to get noticed. […]

Can We Learn Anything from the Latest iPhone Design?

Can We Learn Anything from the Latest iPhone Design?

Staying Ahead in a Rapidly Changing Tech Landscape Apple has long been at the forefront of innovation, and its latest iPhone release is no exception. Every new model reflects a blend of cutting-edge technology and a deep understanding of user behaviour. Apple’s design choices often spark discussions not only about the device itself but also […]

Mobile apps or responsive websites?

Mobile apps or responsive websites?

Mobile Apps vs. Responsive Websites: Which Is Right for Your Business? At Matrix, one of the most frequent requests we hear from clients is, “I need a mobile app.” While it’s great to see such enthusiasm for embracing digital solutions, it’s crucial to pause and ask the key question: Why? Over the years, we’ve moved […]

Should Your Brand Take a Stand?

Should Your Brand Take a Stand?

A Shifting Trend in Brand Marketing For generations, advertisers avoided politics and religion to steer clear of controversy. Today, however, this trend is shifting as brands increasingly feel the pressure to take a stand on social and political issues. Consumers—especially younger ones—are looking for more from the brands they support, demanding transparency, accountability, and shared […]

FAQs

Our support covers bug fixes, plugin and CMS updates, server monitoring, backup management, minor content changes, and feature tweaks. We also review performance regularly to prevent issues and ensure your site stays secure, fast and fully functional.

You can submit requests via our dedicated support portal, email or phone. Each ticket is logged, prioritised, and handled by our in-house team — with transparent tracking, fast turnaround, and regular updates on resolution progress.

Yes. We troubleshoot third-party tools like CRMs, booking engines, and marketing platforms. Whether it’s a broken API or malfunctioning plugin, we help resolve conflicts between your systems and keep everything working together smoothly.

Yes. We offer emergency support for critical issues outside of standard hours — including site outages, broken checkouts, and security incidents. Our escalation protocols ensure urgent issues are addressed quickly and with minimal disruption.

We provide 24/7 uptime monitoring, performance tracking, and layered backups — including daily database backups and weekly site snapshots. In case of a failure, we can restore your site quickly and minimise downtime or data loss.

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