The BriefIreland’s leading car-sharing company needed a platform to match their goal of providing a stress-free alternative to car ownership in cities, and we helped them shift a few gears. After some expert fine-tuning, GoCar’s number of monthly trips increased eightfold within six months, and they had 10 times more active users.Matrix turned deep industry analysis and a User Experience (UX) discovery process with the GoCar team into a well-oiled system that runs the entire business of GoCar — from booking vehicles to payments and customer support. We delivered a highly intuitive and simple-to-use platform that gets users from A to B with a minimum of screen time.Through the app, we also updated GoCar’s previous swipe card system and turned members’ phones into a car key — eliminating any worries about losing or forgetting the card.With a clear pricing guide, in-journey updates and real-time Google Maps integration showing the closest vehicle, GoCar now offers customers a smooth transition that never stalls at the wrong moment.GoCar has been growing strongly through our partnership, and our powerful, smooth and reliable platform has helped drive them toward this success.Mobile Application Simple Sign UpUsers can sign up, book journey, open cars and track their car use - all via the app. Staff can provide real-time supportGoCar staff can provide real-time support via the app. Visually AttractiveAnd of course, it needed to look great. See the projectWebsite Key Features01The app now opens cars for users using geolocation and access control features — no need for another card in your wallet;02Members can simply book on the go or extend a journey using the app;03Geocoding and mapping tracks journeys and locates vehicles at all times;04The app’s billing and invoice system is securely integrated with GoCar’s third-party partners;05Admin dashboard gives GoCar staff key statistics and performance indicators. GoalsEntice more users to the GoCar system through a more user-friendly platform.Increase number of GoCar members and car shares;Enhance system for opening cars;Consistency across all devices, operating systems and browsers;Enhance performance indicators for GoCar staff. ProcessStreamline system for users and develop powerful analytical tools.UX workshops and consultation with GoCar staff and clientele;Design of apps and system, replacing swipe card with app;Integration with third parties (e.g. payment system, car software);Creation of admin dashboard to view key analytics. ResultsGoCar has strengthened its position as Ireland’s leading car-sharing platform.Vast increase in number of trips taken — an increase of 400%;Number of active users greatly increased, by nearly 250%;Much more reliable service — 61% fewer calls to customer care.Results 400%UsageIncrease on trips taken 223%Active UsersIncrease on daily active users 61%CallsFewer calls to call centreTestimonialMatrix Internet have brought their creative & technical skills to the fore with the development & maintenance of our app & website. They have been a flexible, reliable & dedicated partner since we first got on board and would highly recommend their services to other SaaS platforms.Rob KearnsHead of Growth View more Work UX Design Development Content Writing For over 80 years, Lisney has been the biggest name in Irish property, but their latest building project has been... UX Design Development Content Writing Design Development The home of Ireland's official domain, the "dot ie" Design Development Design Development Support Jigsaw is Ireland’s most prominent support network for young people's mental health Design Development Support Design Development Support The online store for one of Ireland's most prestgious brands Design Development Support Support Supporting an International chocolate brand and chain of cafes Support Design Development Marketing Putting Ireland's rail network on the right track Design Development Marketing Design Development Support Planning information website and portal for Official Government Department Design Development Support Design Development eCommerce channel helping international jewellery manufacturer to sparkle Design Development User Experience Design Development Support As an online platform for Ireland’s leading designers and craftspeople, discerning consumers expect Design Ireland... User Experience Design Development Support UX Design UI Design Development The Society of Chartered Surveyors Ireland has a “unified vision for the Irish property sector”, and this goal... UX Design UI Design Development