Technical Support

Technical Support

As a full-service agency, Matrix has the expertise to transform every aspect of your digital strategy, from design to development and marketing. But it doesn’t stop once your site goes live — we can provide ongoing maintenance to ensure your system is always fully optimised.

HOW CAN WE HELP?

• Tech support tasks: We provide technical support for native and third-party applications including: PHP; MySQL; Apache; Ubuntu; website code; WordPress; third-party add-ons and API integrations such as Realex and PayPal.
• Critical Issues: We can monitor and react to interruptions of service and regular website functionality. We will investigate and resolve issues such as database connection problems, .htaccess issues, hacking and external attacks, glitches and other bugs in the system.
• Application Programming Interface (API) integrations: We can monitor and resolve any interruption of services and problems with third-party API integrations.
• Content Management System (CMS) updates: We can ensure flawless and secure core system updates, based on new software updates, patches and WordPress third-party plugins.
• System backups: We can perform weekly backups and facilitate storage of your data off-site. We can conduct weekly audits of performance levels, as well as a monthly health check. We will also continually monitor your bandwidth and disk space.